Frequently Asked Questions | SensoraHome

What is SensoraHome?

SensoraHome is a specialized online store focused on moisture detection and home inspection tools designed to help homeowners, contractors, inspectors, and DIY users identify moisture-related issues quickly and accurately.

Our mission is to provide reliable tools that help prevent costly water damage, mold growth, and hidden moisture problems.

Where are your products shipped from?

We work with specialized logistics and fulfillment partners to ensure reliable shipping and product availability for our customers.

All orders are carefully processed and shipped with tracking information provided after dispatch.

How long does shipping take?

Estimated delivery time is typically 7 to 12 business days depending on your location and local carrier operations.

Delivery times may occasionally vary during periods of high demand, customs processing, or carrier delays.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders over $100 USD.

Shipping fees for smaller orders are calculated automatically at checkout.

How can I track my order?

Once your order has been shipped, you will receive tracking information by email.

Please allow several business days for tracking updates to appear after shipment confirmation.

What payment methods do you accept?

We accept major credit and debit cards as well as other secure payment methods available at checkout.

All payments are processed through secure encrypted payment systems to help protect your information.

Can I cancel or modify my order?

If your order has not yet been processed, we may be able to modify or cancel it.

Please contact our support team as quickly as possible after placing your order.

Once an order has been processed or shipped, changes may no longer be possible.

What is your return policy?

We offer a 30-day return policy for eligible items.

To qualify for a return:

• the product must be unused,
• in its original condition,
• and returned with proof of purchase.

Please contact our support team before sending any item back to receive the appropriate return instructions.

What if my product arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Our support team will review the issue and work with you to provide an appropriate solution, which may include:

• a replacement,
• partial refund,
• or full refund.

Are your moisture meters suitable for professional use?

Many of our moisture meters are designed for both professional and home use.

They are commonly used for:

• home inspections,
• water damage detection,
• mold prevention,
• woodworking,
• flooring,
• drywall testing,
• and general building diagnostics.

We recommend reviewing the specifications of each model to choose the best option for your specific application.

Do your moisture meters work on all materials?

Different models support different material types.

Depending on the product, moisture meters may be suitable for:

• wood,
• drywall,
• concrete,
• flooring,
• masonry,
• subfloors,
• and other building materials.

Please refer to each product page for detailed compatibility information.

Are your readings accurate?

Our products are designed to provide reliable moisture readings for residential, professional, and DIY applications.

For best results, we recommend following the product instructions carefully and testing under appropriate environmental conditions.

Do your products include batteries?

This depends on the specific model.

Please check the product description for complete package contents and technical specifications.

Do you provide customer support?

Yes. Our support team is available to assist with:

• product questions,
• order updates,
• returns,
• and troubleshooting assistance.

You can contact us anytime at:

contact@sensorahome.com

Business Days:

Business days refer to Monday through Friday, excluding public holidays.