Refund & Return Policy

At SensoraHome, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy:

We accept returns within 30 days of delivery.

To be eligible for a return, the item must:

• be unused and in its original condition,
• include all original packaging,
• and be accompanied by proof of purchase.

Returns that do not meet these conditions may not be eligible for a refund.

Return Process:

To initiate a return, please contact our support team before sending any item back.

Our team will provide you with the appropriate return instructions and return address to ensure the process is handled correctly.

Return addresses may vary depending on the product and fulfillment location.

Customer Support:

Our support team can be reached by email at contact@sensorahome.com and typically responds within 1 business day.

Return Authorization:

Customers should contact our support team before returning any product. Unauthorized returns may not be accepted.

Damaged or Defective Items:

If your order arrives damaged or defective, please contact us within 7 days of delivery and include photographs showing the issue.

To help us resolve the issue quickly, we may request:

• your order number,
• a description of the issue,
• and photos of the product received.

Depending on the situation, we may offer:

• a replacement,
• a partial refund,
• a full refund,
• or another appropriate resolution based on the circumstances.

Refund Processing Time:

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed within 5 business days and issued to your original payment method. Depending on your financial institution, it may take an additional 3–10 business days for the refund to appear.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Original shipping fees are non-refundable.

Non-Returnable Items:

Certain items may not be eligible for return, including:

• used products,
• damaged items caused by misuse,
• and items returned without prior authorization.

Lost Packages:

If a shipment is confirmed lost by the carrier, we will work with the customer to provide either a replacement product or a full refund.

Refused Deliveries:

Orders refused by the recipient may be subject to return shipping and handling deductions where applicable.

Contact Us:

If you have any questions regarding returns or refunds, please contact our support team:

contact@sensorahome.com